wonder frog

Notice
Dear customers,

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Thank you for your patience.
The issue we had on PayPal has been resolved, we will send out payment requests to impacted customers.
Again, we apologize for the delay and inconvenience. Please don’t hesitate to contact us at wauoo@studio-uoo.com if you have any questions about your order.
Thank you very much.
Sept 6

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We have been experiencing an issue on PayPal, some customers have not been able to complete their payments. 
We are trying to resolve it as soon as we can and will contact impacted customers as soon as the issue is resolved.
We are sorry for the inconvenience. Should you have any questions, please feel free to contact us at wauoo@studio-uoo.com.
Thank you very much.

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Our online shop is closed from 8/11 to 8/15, orders placed during this period will begin shipping on 8/16. We will not be able to reply to emails or confirm payments. For any inquiries, please contact us at wauoo@studio-uoo.com.
We are sorry for the short notice. Thank you very much for your understanding.

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A couple of orders to Brazil have been returned due to unknown reasons. To ensure successful delivery, we have decided not to ship to Brazil until further notice.

We apologize for any inconvenience this may have caused. Please check our website for the latest updates.

Thank you very much!

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Here are a couple changes in our shipping conditions due to the unstable situation in Ukraine.

1. EMS service to the following countries has been suspended as of January, 2023:
Monaco, Andorra, Guernsey, Guadeloupe, Iceland, Republic of Austria, Kingdom of Sweden, etc
https://www.post.japanpost.jp/int/information/overview_en.html

2. YAMATO service is still available to the countries mentioned above. For further details and shipping rates, please check the link below. http://date.kuronekoyamato.co.jp/date/KokusaiTakkyubin?ACTID=J_RKWTJS0010&SEARCH_ID=03

We are heartbroken by the violence and loss of life due to the invasion of Ukraine. All friends in Noiel Forest and staff at Studio-uoo are praying for those suffering and we hope the conflict will be resolved peacefully. Our hearts go out to the people of Ukraine, their loved ones, and all of those who are affected by the unrest.

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🐸📢 We have a request to our dear customers.

Because of the Covid-19 pandemic, our shipping conditions have been affected. We usually use EMS for international orders but now, there are some areas where it is impossible to ship from Japan.
These areas the following : Russia, others

For customers in Australia, you can alternatively use the Yamato delivery service.
Australia
https://www.kuronekoyamato.co.jp/en/
Please be reminded that the Yamato delivery service is more expensive than EMS.


For customers who live in areas where delivery is currently suspended

For customers who are willing to wait until shipping resumes, we ask that you place your order via email. The wait time varies and could be anywhere from a few months to a year. This all depends on the progress of the corona pandemic.
We will not be able to process items that are out of stock.

To countries where EMS delivery is available, we will ship via EMS as usual.
Shipping will be processed on a per transaction basis. We don not combine separate orders into one shipping so please make sure of your order before confirming.

We recommend confirming your order as soon as it arrives. If you wish to return your order, please contact us by email within 1 week of arrival. Otherwise, we will not be able to offer replacement or refund.

Payment Due Date and Cancellation
Payment should be made within 7 days of receiving the order confirmation email. If you miss the payment deadline, we will cancel your order.
If you have not received the order confirmation email, please contact us at wauoo@studio-uoo.com

Please check these!
🌐 Official website: studio-uoo.com
📷 Instaglam: @wonderfrog_j
🕊 Twitter: @wanda_frog
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