eneral Terms of Sale
Prices are listed with consumption tax included. However, customers may incur additional taxes and duties imposed by law.
[Time of Finalization of Sales Contracts]
A sales contract is considered finalized when the Company sends the order confirmation e-mail to you.
[Cancellation of Orders and Exchange and Return of Products]
If you wish to cancel an order after the sales contract has been finalized, please contact our customer service center.
・If you wish to exchange or return a delivered product, you must contact the Company within 7 days of its arrival.
・The following types of products cannot be canceled, returned, or exchanged regardless of the preceding provisions.
1) Opened or used products
2) Products damaged or soiled in the customer’s possession
3) Products with some parts missing, including packaging (bag/case)
4) Food and beverages (including health food), flowers, and other perishables
5) Products order-made or processed according to customer specifications
6) Other products indicated as non-returnable on the product showcase page
・If you receive a product that is clearly defective or the wrong product, the Company will pay the shipping costs associated with its return.
・If you wish to return a product for other reasons, you are responsible for the shipping costs.
・The Company assumes no responsibility for defects in products sold, except as described in the previous section.
・The product photographs featured on this Web site depict the actual product. However, colors and other attributes may appear different when viewing the product through a computer monitor as compared to viewing the product directly
・Please understand that the Company cannot be held responsible for delivery failure or garbled text in e-mail sent by the Company to you or sent by you to the Company.
・When multiple products are ordered at once and one or more items are out of stock, the Company may at its discretion delay shipment until all ordered products are ready.
・Products cannot be delivered to certain countries and regions for safety and other reasons. For a list of countries and regions where products can be delivered, see the separate “Order delivery address on the screen of the "Country" option.”
・Products are shipped in standard export packaging designed to endure international shipping.
・The Company will assume responsibility for product damage or destruction caused by faulty packaging, but assumes no responsibility or accidents caused by mishandling of packages by the customer.
・Unless a separate agreement exists, risk of loss or damage passes to the customer at the time products are transferred to the ocean or air freight carrier in Japan. However, the Company retains ownership of products until all associated costs are paid in full.
・The Company assumes no responsibility for non-fulfillment or delay in fulfillment of product shipping or contract obligations due to war, civil strife, riots, labor disputes, epidemics, fire, floods, earthquakes, embargos, government order, or other circumstances beyond the company’s control.
・All conflicts, disputes, and differences of opinion that may arise between parties regarding this contract or related matters and that cannot be settled by the parties themselves shall be finally settled through arbitration in Japan according to commercial arbitration rules of the International Commercial Arbitration Association. Judgments rendered by arbitrators are considered final and binding for both parties.
・ The finalization, validity, fulfillment, and construe of this contract are governed by the laws of Japan.
・This contract is effective as of 31/03/2011.
Studio-Uoo Co., Ltd.